Pre-vetted
Screened, tested and trained before they ever see your account.
Technical support · Operations · Back office
Your team, extended.Trusted people.Fully managed.
We give MSPs and growing businesses people they can trust with their customers. Every one is vetted and trained on your tools before day one, and we stay on the hook for quality after that.
Rated 5.0 across 50+ projects
50,000+hours delivered
97%SLA attainment
Ready on day onetrained on your stack
L1 · L2 · L3NOC & SOC covered
Trusted by MSPs, growing businesses and enterprise teams
FIX-I.TCyber AnchorHighly FlavoredStinger SportsFaye DigitalCMD ITBYDTotal PARCOShellQcon
50,000+
Hours of support and operations delivered for clients.
Hours
50+
Projects delivered, with an average client rating of 5.0.
Projects
97%
SLA attainment across the queues we run.
SLA
$30–50K+
Typical saving per seat, per year against comparable local hiring.
Per seat / year
Who we are
Finding talent isn't the hard part. Finding talent you can trust with your customers is.
DigiMason is a US-based LLC with its own in-house delivery team. We recruit, vet, train and manage every person ourselves, so whoever joins your workflows is ready to contribute from the first day, not the third month.
Integrated
They work inside your tools, your workflows and your processes, not around them.
Managed
Ongoing QA, reporting and accountability stay with us. If something slips, we're the ones who fix it.
The need
Growth creates an uncomfortable gap
It usually shows up the same way. Tickets climb faster than you can hire, and the senior people who should be leading end up back in the queue.
- 01
Ticket volume keeps rising
More clients and more endpoints mean a busier queue every month.
- 02
Local hiring is slow
Weeks of ads and interviews for one seat, and no guarantee they stay.
- 03
Coverage gaps are expensive
Nights, weekends and holidays cost the most to staff in-house.
- 04
Leaders get pulled into delivery
Your best engineers fight fires instead of growing the business.
Capacity becomes the bottleneck.
You don't need more people. You need capacity you can depend on.
Filling a seat is only the first of six steps. Most of the value comes from the five that follow.
- TalentRecruited to your specification
- TrainingReady for the role and the stack
- ToolsWorking in your PSA, RMM and CRM
- ProcessFollowing your workflows and escalations
- ManagementQA, reporting and ownership
- OutcomesCoverage you can plan around
Our difference
Nobody touches your account until they're ready
Every person goes through the same three stages before we put them in front of you. It takes longer on our side so it takes less time on yours.
- Stage 01
Screened
Real interviews and a structured evaluation, not a CV keyword match.
- Stage 02
Tested
Technical and role-specific assessments that mirror the work they'll actually do.
- Stage 03
Trained
On your tools, your workflows and your standards, before the first live ticket.
What we do
Six functions, one accountable partner
Pre-vetted people across the functions you scale with. Start with one seat, add more as you grow, and get one invoice for all of it.
MSP Technical Services
L1 · L2 · L3 · NOC · SOCHelpdesk at every tier, NOC and SOC, monitoring, and ticket and dispatch management.
Virtual Assistance
Executive · Admin · OperationsExecutive, admin and operational VAs, dedicated to you 40 hours a week and trained on your tools.
Back Office & Finance
Bookkeeping · Reconciliations · TaxBookkeeping, reconciliations, taxation support and back-office processing.
Customer Support & Sales
SDRs · Appointment setting · Live transferAppointment setters, SDRs and live-transfer agents who are script-trained and keep your CRM clean.
Web & Commerce
WordPress · Shopify · SocialWordPress design and maintenance, Shopify store management, and social and content work.
Leadership & Operations
Project & operations managersProject and operations managers who run the desk day to day and report straight to you.
Technical delivery
Technical capacity without rebuilding your organisation
Our engineers already know the platforms MSP desks run, so nobody learns your PSA on your time. Anything specific to you, we cover during onboarding.
Service tiers
- L1
- L2
- L3
- Service desk
- NOC
- SOC
- Monitoring
- Systems admin
- Escalation
Platforms
- ConnectWisePSA
- AutotaskPSA
- NinjaOneRMM
- SuperOpsPSA & RMM
- Kaseya OneIT management
- ServiceNowITSM
- Jira Service ManagementITSM
- Zoho DeskHelpdesk
- ZendeskHelpdesk
- monday.comWork management
- HubSpotCRM
- GoHighLevelCRM & marketing
- ShopifyE-commerce
- WordPressWeb
Enterprise & SAP
Depth in enterprise SAP environments, too
Alongside our MSP work, our consultants bring around 16 years of combined experience in regulated, operationally critical industries, across core SAP functions and the cloud suite.
Industries
- FMCG
- Oil & Gas
- Automotive
- Pharmaceuticals
- Education
- Textile
- Defence
- Construction & EPC
SAP capabilities
- Finance
- Controlling & Costing
- Materials Management
- Sales & Distribution
- Human Resources
- SuccessFactors
- Ariba
- Fieldglass
- Treasury & Risk
- GRC
Engagement models
- End-to-end implementation
- Outsourcing
- Support services
Real people, sharper tools
There's always a person
on the other end.
Every ticket, call and email is handled by a trained DigiMason engineer. AI helps us find the fix faster, but a real person reads your message and owns the answer.
- 24/7
- coverage, nights and weekends too
- L1–L3
- engineers on your tools and queues
- 4
- offices in four countries
- No chatbots, no copy-paste replies
- Works inside your PSA, RMM and ticket queue
- Reach the same team by phone, email or ticket
How we deliver
From the first call to a working seat
Four steps, and you're involved in every one. You choose who joins, and we handle the recruiting, training and management that makes it work.
- Step 01
Discovery
A 20-minute call
We learn the role, the tools, the shift coverage and what success looks like for you.
- Step 02
Match & vet
Your shortlist
We present pre-vetted people from our bench, or recruit to your specification. You interview and choose.
- Step 03
Onboard
Live on your stack
We train your new team member on your tools and workflows, with our QA reviewing their work from the start.
- Step 04
Manage & scale
Month by month
Ongoing management, QA and reporting. Add seats or tiers whenever the work grows.
Service operations
Delivery doesn't stop at deployment
A management layer sits above every engagement. It's the part most staffing firms leave out, and it's why our seats keep working after the first month.
SLA management
Response and resolution targets tracked for every queue.
Escalation management
Clear paths from L1 all the way to your own engineers.
Quality assurance
Ticket reviews and coaching against your standards.
Performance reporting
Volume, throughput and quality, on a schedule you can count on.
Knowledge management
Documentation that stays with your account, not in someone's head.
Continuous training
Ongoing upskilling as your stack and your clients change.
Coverage
When your team signs off, we're still working
We set coverage windows per engagement, so you pay for the hours you need and nothing you don't.
- 01Business hoursAligned to your local working day.
- 02After hoursEvening queue and ticket triage.
- 03OvernightMonitoring and off-shift coverage.
- 04WeekendScheduled cover, by agreement.
- 05Next business dayHandover, backlog and reporting waiting for you.
Our offices
One delivery partner across multiple time zones
Our commercial base is in the US, with regional, sales and delivery teams in the UAE, Pakistan and Malaysia. We serve clients in the United States, Canada, EMEA and APAC.
Hover or tap a pin to highlight an office. On a phone, swipe the map to see every office.Markets served: United States, Canada, EMEA and APAC
Head office
Sheridan, USA
30 N Gould St,
Sheridan, WY 82801, USARegional office
Abu Dhabi, UAE
Office 14, Building 1,
Al Ain Properties, Musaffah-35,
Abu Dhabi, UAESales & delivery center
Islamabad, Pakistan
Plaza 184, Road 16,
Bahria Phase 7,
Islamabad, PakistanBranch & delivery office
Kuala Lumpur, Malaysia
Tria Seputeh, 9 Seputeh 26,
Jalan Telok, Jalan Klang Lama,
58000 Kuala Lumpur, Malaysia
Proof
Delivered work, measured
A few of the engagements we can talk about. Client names stay private unless they've agreed to be named.
Case studies
Case study 01
White-label service desk for a Canadian MSP
- Client
- Canadian managed service provider
- Challenge
- Service desk capacity across its own and its clients' environments
- Environment
- The MSP plus three client environments
- Our delivery
- White-label service desk management
- Model
- White label
- Technology
- Kaseya One
Case study 02
Service desk plus L2/L3 for a US MSP
- Client
- US managed service provider
- Challenge
- Desk coverage and escalation depth across a growing client base
- Environment
- Five client environments
- Our delivery
- Service desk management with L2/L3 support
- Model
- White label
- Technology
- Jira, Zoho and client-side tooling
Delivery across desks, deployments and field work
| Client | Scope | Environment | Outcome |
|---|---|---|---|
| US company | Service desk management | ServiceNow | Ticket volume down 70% year on year, with 20% more headcount supported |
| US firms | Virtual assistance, customer support and troubleshooting | Printer sales | 600% sales increase, 99% retention and $200K+ in preorders |
| UAE national airline | Network refresh | 100+ locations worldwide | Every location migrated inside the change window and fully operational |
| Military organisation | Network refresh and IMAC | Bases in Europe and the Pacific | Smart hands at 42 locations, 100% of deliverables met |
| European IoT OEM | IMAC of IoT devices | 180+ locations | 60,000+ smart lights installed, replaced or upgraded |
| US insurance company (via a white-label MSP) | Microsoft 365 and CRM deployments | Multiple client sites | Microsoft 365 support for 600+ employees |
Certified on the platforms we support
- IT Glue
- Microsoft MS-500
- Azure AZ-104
- Azure AZ-304
- TP-Link TPNA
- Cisco CCNA
- Cisco CCNP
- Microsoft MCSE
- CompTIA
- CompTIA A+
- Claude Certified Architect
- PMP
Credentials held across our delivery team.
Why DigiMason
Your team doesn't have to do everything alone
The value was never just offshore capacity. It's capacity you can depend on, from people who already know how your work gets done.
Pre-vetted talent
Screened, tested and trained before they join you.
Trained on your stack
Your PSA, RMM, CRM and workflows from day one.
A management layer
QA, reporting and escalation owned by us.
Flexible capacity
Add or reduce seats month by month.
Global coverage
Four offices and every time zone you work in.
Cost-efficient delivery
$30–50K+ saved per seat, per year.
Working together
Four ways to buy capacity
Start small, prove the model, and scale when you're ready. Pick whichever matches the shape of your work.
- Model 01
Ticket-based
Defined support activity, billed by volume.
- Model 02
Monthly retainer
Predictable capacity that recurs every month.
- Model 03
Dedicated resource
A full-time person working as part of your team.
- Model 04
Fixed monthly hours
A set block of hours for a predictable monthly need.
Three ways to work together
White label
We operate behind your brand. Your customers only ever see your desk.
Extended team
We work as part of your internal team, inside your tools.
Subcontractor
We deliver defined services under your engagement model.
Price follows the shape of the work
- NeedRole, tier and coverage hours
- ModelTicket, retainer, dedicated or fixed hours
- CapacitySeats, shifts and escalation depth
- CommercialOne invoice and one accountable partner
Rate cards are issued per role and tier. Against comparable local hiring, clients typically save $30–50K+ per seat, per year.
Run the numbers
What your desk costs today vs. with us
Drag the sliders to size your team. Based on our clients' typical saving of $30–50K+ per seat, per year against US in-house cost.
Calculate your saving
See what an offshore desk could save your team
Saving per seat / year$40,000
42%Lower cost
Annual saving$120,000
Monthly saving$10,000
$120,000Today
Indicative only. The scenario tabs use our clients' published range of $30–50K saved per seat, per year; the in-house figure is yours to set. We confirm your exact numbers on the call.
Get an exact quoteNext steps
Let's prove the model before you commit
- 01
Sign an NDA
Mutual confidentiality before you share any detail about your environment.
- 02
Start a free trial
Run real work through a vetted person on your own stack.
- 03
Sign the MSA
Formalise the model and scale month by month.
Discovery → Trial → ScaleIt starts with a 20-minute discovery call, with no obligation.
Book a Call (opens in a new tab)Insights
From the DigiMason blog
Plain-English breakdowns of the models, tiers and real costs behind an outsourced desk.
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Read articleWe handle support.
You focus on growth.
Tell us the role you're trying to fill. Within one business day we'll come back with the right tier, the right person and what it will cost.
Contact
Tell us what you're trying to staff
We'll reply within one business day with a recommendation: the right role, the right tier and what it will cost.
Offices
- Head office30 N Gould St,
Sheridan, WY 82801, USA - Regional officeOffice 14, Building 1,
Al Ain Properties, Musaffah-35,
Abu Dhabi, UAE - Sales & delivery centerPlaza 184, Road 16,
Bahria Phase 7,
Islamabad, Pakistan - Branch & delivery officeTria Seputeh, 9 Seputeh 26,
Jalan Telok, Jalan Klang Lama,
58000 Kuala Lumpur, Malaysia